Shipping & Returns

At Rinner's Jewelry, we are committed to providing exceptional service from the moment you place your order until it arrives safely at your door.

Processing Time

Ready-to-Ship & In-Stock Jewelry
In-stock jewelry and diamonds are typically processed and shipped within 24–48 business hours after payment is confirmed.

Design Your Own Ring & Custom Orders
Design Your Own Ring orders are made specifically for you and typically ship within 21-28 days after your order is confirmed. Special-order, resized, or customized items may require additional processing time. If additional time is required, we will notify you promptly.

Shipping

Rinner’s Jewelry offers free standard shipping within the United States on eligible orders.

Standard carrier transit time is typically 3–5 business days after shipment.

High-value jewelry and diamond orders include:

Insured shipping
Signature confirmation upon delivery
Tracking information when available
Additional identity or payment verification when necessary

For security reasons, we cannot ship to P.O. Boxes and may not be able to change the delivery address after an order has been processed.

Returns

Your satisfaction is important to us. Eligible purchases may be returned within 14 days of delivery.

To begin a return, please contact Rinner’s Jewelry within 14 days of the date your order is delivered. Returns sent without prior authorization may not be accepted.

Return Eligibility

To qualify for a return, merchandise must be:

In its original, unworn condition
Free from damage, scratches, wear, or signs of use
Unaltered and not resized, engraved, repaired, polished, or modified after delivery
Returned with all original packaging, certificates, grading reports, documentation, and accessories supplied with the purchase

All returned merchandise is inspected before a refund is approved.

Design Your Own Ring Orders

Design Your Own Ring purchases are eligible for our 14-day return policy when the ring was ordered using our standard available configuration and is returned unworn, undamaged, and unaltered.

Rings that have been specially engraved, custom modified, or altered outside of the standard configuration are not eligible for return.

Loose Diamonds

Eligible loose diamonds may be returned within 14 days of delivery provided the diamond is returned in its original condition with the original grading report or certificate and all accompanying documentation.

Diamonds that have been altered, damaged, set into jewelry, or otherwise modified after delivery are not eligible for return.

Ready-to-Ship Jewelry

Eligible Ready-to-Ship and in-stock jewelry may be returned within 14 days of delivery provided it remains unworn, undamaged, unaltered, and in its original condition.

Items Not Eligible for Return

The following are final sale and are not eligible for return:

Engraved items
Specially modified or custom-made items outside our standard configurations
Items that have been resized or altered after delivery
Merchandise showing signs of wear, damage, or modification
Items missing required certificates, grading reports, documentation, or components
Trade-in purchases, credits, or completed trade-in transactions unless otherwise agreed to in writing

Free Return Shipping

Eligible purchases include free return shipping within the United States. Contact Rinner’s Jewelry within 14 days of delivery to request authorization and receive a prepaid, insured return shipping label.

Returns must be securely packaged and sent using the label and instructions provided by Rinner’s Jewelry. Returns sent without prior authorization may not be accepted.

Refunds

Once your return is received and inspected, we will notify you whether the return has been approved.

Approved refunds will be issued to the original form of payment. Processing time after a refund is issued may vary depending on your bank or payment provider.

Rinner’s Jewelry does not charge a restocking fee on eligible returns.

Original expedited shipping charges, when applicable, are non-refundable.

If you have questions about whether an item is eligible for return, please contact us before sending it back.

Damaged or Incorrect Orders

If your order arrives damaged or if you receive the wrong item, please contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.