Frequently Asked Questions
At Rinner's Jewelry, we believe purchasing fine jewelry should be enjoyable, transparent, and stress-free. Below are answers to some of our most frequently asked questions.
Diamonds
Do you sell both natural and lab-grown diamonds?
Yes. We proudly offer both natural earth-mined diamonds and premium lab-grown diamonds. Every customer has different priorities, and we're happy to help you choose the option that best fits your style, budget, and preferences.
Are your diamonds certified?
Most center diamonds are accompanied by an independent grading report from respected laboratories such as GIA or IGI, depending on the stone.
What is the difference between natural and lab-grown diamonds?
Natural diamonds formed deep within the earth over billions of years. Lab-grown diamonds are created using advanced technology but have the same chemical, physical, and optical properties as natural diamonds. Both are genuine diamonds.
Can I purchase a loose diamond without a setting?
Absolutely. We sell loose diamonds for customers who want to design a custom ring or purchase the diamond separately.
Engagement Rings & Jewelry
Do you carry ready-to-ship jewelry?
Yes. We offer a selection of finished jewelry available for immediate purchase.
Do you offer resizing? Yes, we offer resizing depending on the construction of the ring. Contact us about a specific piece you want resized.
Shipping
How long will my order take to ship?
Ready-to-Ship jewelry generally ships within 24–48 business hours. Design Your Own Ring and custom engagement ring orders are generally expected to ship within approximately 21–30 days after order confirmation. Actual production time may vary depending on the ring specifications and manufacturing requirements.
Are shipments insured?
Yes. Every shipment is fully insured while in transit for your peace of mind.
Will I receive tracking information?
Absolutely. Tracking information is emailed as soon as your order ships.
Is a signature required?
High-value purchases may require an adult signature upon delivery for added security.
Returns
What is your return policy?
Eligible purchases may be returned free of charge within 14 days of delivery. We provide a prepaid, insured return label, and there is no restocking fee. Items must be unworn, undamaged, unaltered, and returned with all original packaging and documentation.
What if my order arrives damaged?
Please contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.
Payment
What payment methods do you accept?
We accept all major credit cards along with the secure payment methods offered during checkout.
Do you offer financing?
Financing options may be available. Please contact us for current financing opportunities.
Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment systems to help protect your personal information.
Customer Service
How do I contact Rinner's Jewelry?
Phone: (918) 645-4590
Email: rinnersjewelry@gmail.com
What are your business hours?
Monday–Sunday
7:00 AM – 7:00 PM Central Time
Can I speak with someone before making a purchase?
Absolutely. We're happy to answer questions, explain diamond options, and help you choose the perfect piece with no pressure.